Poksiklubi Kalev MTÜ terms and conditions

POKSIKLUBI KALEV MTÜ — GENERAL TERMS

1. Purpose

1.1. The purpose of these General Terms is to set out the general principles of the Club's membership agreement, which apply to a Member who uses services under a membership agreement at the clubs operated by Poksiklubi Kalev.

1.2. The General Terms apply both to a Member who holds a valid membership agreement, to a Member taking part in a course, and to a Member who has purchased a single-entry pass (including persons who hold neither a membership agreement nor a pass and who train at the clubs or premises operated by Poksiklubi Kalev).

1.3. The General Terms also apply to children and young people attending the Boxing School. The more detailed terms for a child/young person participating in the Boxing School are set out in the membership agreement.

2. Conclusion and amendment of the agreement

2.1. Conclusion of the agreement. The membership agreement is deemed to be concluded once the Member has accepted the terms of the agreement in electronic form.

2.2. Acceptance by default. If the Member has not previously agreed to the terms of the agreement but nevertheless participates in training, the Member is deemed to have accepted the terms of the agreement by default.

2.3. Availability of the terms. The terms of the agreement and the internal rules are readily available and displayed on the Club's premises as well as on the Club's website and application (app).

2.4. A Member/guest under 18 years of age must be linked to an adult legal representative who has a Member/guest account in the Club's system, or the legal representative's details must be added to the child's account. The legal representative, together with the Member, remains jointly and severally liable to the Club for the performance of all of the Member's obligations arising from the Agreement. Invoices, payment links and reminders are sent to the legal representative to whom the Club has granted payment rights; a payment demand is not sent to the minor themselves. Bookings may be made by a legal representative who has booking rights, or by the Member themselves if they have an independent account.

2.5. The Club has the right to amend the General Terms, the clubs' opening hours, and to make changes to the timetable. The Member is notified of material changes by e-mail or on the Club's website / application. Continued use of the service after the changes take effect is deemed acceptance, unless the law requires a separate consent.

3. Entry into force and validity of the agreement

3.1. The Agreement enters into force on the start date of validity specified in the Agreement, unless the Agreement provides for another condition or term for entry into force.

4. Termination and cancellation of a recurring-payment membership, and training pause

4.1. Termination of membership at the Member's request. The Member may terminate the membership by submitting a relevant application by e-mail to [email protected] or via the Club's application/website. The agreement ends on the last day of the calendar month following the submission of the application (an earlier end date may be set, by way of exception, only by the Club). Until the agreement ends, the Member pays the fees due under the Agreement in the usual manner. Termination of the agreement and downgrading the package (to a cheaper package) cannot be initiated where the Member has an unpaid debt to the Club (see clause 6); termination of the agreement also cannot be initiated while the package is currently paused — in that case the Member must first pay the debt and/or end the pause. Downgrading the package takes effect from the next billing period; upgrading the package (to a more expensive one) takes effect immediately, and the Member pays only the price difference for the current period.

4.2. The Club's right to terminate the agreement extraordinarily. The Club has the right to terminate the membership agreement extraordinarily without a notice period if:

• the Member's conduct in using the Club is dangerous to themselves and/or others, and the Member continues such conduct despite the remarks of the Club's staff;
• the Member has incurred a debt in paying any payment due under the Agreement;
• the Member otherwise materially breaches the Agreement or parts thereof.

4.3. The Member's right to terminate the agreement extraordinarily. The Member has the right to terminate the Agreement extraordinarily without a notice period if the Club materially breaches the Agreement intentionally or through gross negligence.

4.4. Putting a package on pause (training pause). The Member can put a package on pause independently via the Club's application or website after signing in, by choosing to freeze the package and selecting a pause end date (minimum duration one week). An open-ended pause may be set only by the Club (an administrator). A pause cannot be started while the Member has an unpaid debt to the Club (see clause 6) — the debt must be paid first. A package cannot be paused once a termination request has already been submitted; a paused agreement cannot be terminated before the pause is ended. The freeze fee is 50% of the package price. For an annual agreement (see clause 4.6) the commitment period is extended by the duration of the pause — days on pause do not count towards the 12 months, and the new end date is visible to the Member in the Club's application and website. During a pause the Member is entitled only to independent training (open gym) according to the volume of their package (e.g. 4, 8 or 12 times per month; unlimited for an unlimited package); there is no access to group training during a pause.

4.5. Courses. Enrolment on a course is confirmed after payment. An unpaid (pending) enrolment may be cancelled by the Member themselves before payment; a paid course is cancelled, by way of exception, only by the Club. Participation in a course cannot be interrupted mid-course, and a course fee already paid cannot be claimed back, except to the extent of the consumer's 14-day right of withdrawal (clause 4.7) if performance of the service has not yet begun.

The course price is calculated on the basis of remaining days if the Member joins after the course has started; the Club (an operator) may charge the full price if the Member has already trained on the course or if enrolment is made through an administrator. A flexible payment due date (a dated payment) may be agreed only by the Club. Enrolment is closed for the last week before the course ends (an exception is made only by the Club).

A membership package and a course do not run at the same time. A Member with a live membership package cannot enrol on a course; a Member with a live (paid or pending) course enrolment cannot at the same time conclude or continue a membership package. An exception is made only by the Club. A Member on a course may buy single-entry passes to train at times that do not overlap with their course sessions. A Member may enrol on a course of one level (base / advanced) once in a lifetime, unless the Club decides otherwise.

If a course session is cancelled or the Member is absent for a valid reason, the Club may issue a replacement pass (up to 3 replacement passes per Member per course), valid until the course end date.

4.6. Duration of the agreement. The membership agreement is open-ended, unless the Member has expressly chosen a fixed-term agreement. An open-ended agreement remains in force until the Member, their legal representative (parent) or the Club (an administrator) terminates it in accordance with these terms (see clause 4.1); it has no minimum term or commitment period and renews automatically each month until terminated. There are two exceptions to an open-ended agreement:

• An agreement concluded for one month (e.g. a one-month pass) is valid for one month and ends automatically without a separate notice of termination.
• Annual agreement (12-month commitment). Instead of an open-ended agreement the Member may choose an annual agreement, for which the Club grants a 10% discount on every monthly fee throughout the commitment period. An annual agreement binds both parties for 12 months: the Member cannot terminate it themselves under clause 4.1 before the commitment period ends. The end date of the commitment period is visible to the Member in the Club's application and website. The Member may at any time turn off automatic renewal — in that case the agreement does not renew and ends when the commitment period ends, after which the discount ceases. Choosing an annual agreement does not limit the Member's right under clause 4.3 to terminate the agreement extraordinarily, nor the Club's right to terminate the agreement under clause 4.2 or, for a valid reason (e.g. health), earlier at the Member's request by way of exception.

4.7. Consumer right of withdrawal (distance contract). Where the Agreement is concluded online or by another distance means, a Member who is a consumer has the right to withdraw from the agreement within 14 days of conclusion by submitting an application by e-mail or via the Club's application/website. If the Member has, before the period expires, begun performance of the service (including attending a session, confirming a booking or using a pass) and has given consent to that, the right of withdrawal lapses to the extent of the part already performed. On withdrawal, the amount paid is refunded via the same payment channel from which it was paid, within a reasonable time.

5. Payment for the service

5.1. Payment for services is made in advance via a payment link (bank link or card), via Stebby credit, in cash or at a terminal at the Club's reception, by bank transfer using the invoice reference number, or from the Member's club-account prepayment (wallet, clause 5.10). When paying by invoice, the reference number must be stated. Open invoices, payment links and payment methods are visible to the Member on the Club's website / application after signing in.

5.2. Validity of a payment link. The validity of a payment link depends on the type of invoice:

• membership monthly invoice and other already issued debt — up to 31 days;
• first membership invoice — up to 14 days;
• product purchase (e.g. a credit or PT pack) — up to 24 hours, if the purchase does not hold a training place;
• place-holding purchase (a single session, a course, a camp, tickets) — a shorter window (as a rule up to 90 minutes); an unpaid purchase is cancelled automatically and the place is released.

If the invoice is paid or cancelled earlier, the link ceases to be valid. In place of an expired link the Member can obtain a new link for an open invoice from the Club's website / application, if the invoice is still unpaid.

5.3. Non-receipt of an invoice does not release the Member from the obligation to pay the fees due under the Agreement. Invoices are available on the Club's website / application and are sent to the e-mail address on the Member's (or payer's) account. The Member must ensure sufficient cover on the card or current account by the due date (recurring payment, clause 5.6) or pay via a payment link, Stebby, cash, transfer or wallet no later than the due date.

5.4. Stebby. The Member (or a child's payer) can pay an open invoice with Stebby credit themselves via the Club's website / application by choosing “Pay with Stebby” on the invoice. If Stebby covers the invoice only in part, the remainder is paid by bank link or card (Montonio). A Stebby code can also be redeemed at the Club's reception. A separate e-mail to the Club to use Stebby is not required.

5.5. Cash, terminal and bank transfer. When paying in cash or at a card terminal, the Club marks the invoice as paid or credits the amount to the Member's wallet as agreed. On a bank transfer the reference number stated on the invoice must be used. An overpayment is credited to the Member's wallet and used towards subsequent invoices (clause 5.10).

5.6. Recurring payment (saved card). So that membership fees reach the Club on time, we recommend linking a valid debit or credit card to your account via the Club's website or application. Linking a card is not mandatory — the Member may also pay by payment link, Stebby, cash or transfer. Card data is not processed by the Club: saving and recurring debit are handled by LHV Pank / EveryPay (see clause 5.7). If a card is linked to the account, the Club may take the membership monthly invoice from the saved card from the due date (clause 5.9). If the debit fails (insufficient cover, expired card or the bank refuses), the same invoice is not automatically retried, to avoid a double charge; the Member pays the open invoice by another means. The card can be removed from the same environment.

5.7. Payment intermediaries. One-off card and bank-link payments are intermediated by Montonio Finance OÜ. Recurring payment from a saved card is intermediated by LHV Pank (EveryPay). Redemption of Stebby credit is intermediated by Stebby. The accounting invoice is issued by Merit Tarkvara AS (Merit Aktiva). The Club does not store or process the Member's full card data itself (see General Data Processing Terms §3).

5.8. Family discount. The Club applies a family discount of 5% for each other family member who at the same time holds a live membership package, in total up to 20%. A family is determined in the Club's system through the parent–child (guardian) link. The discount is calculated automatically on the monthly invoice. To receive the discount the family member must have a live (active) membership; if the family member's agreement ends, the discount falls away from the next invoice.

5.9. Issuing the invoice and due date. The recurring-payment membership invoice is issued to the Member seven (7) days before the billing period starts, and its due date is the first day of the billing period. For example, an invoice for a period starting on 1 August is issued on 25 July and is due on 1 August. If the invoice is issued later by way of exception (e.g. a new member mid-month), the due date is seven (7) days from issue, so that the invoice is not already in arrears when it is created.

5.10. Prepayment account (wallet). The Member may credit a prepayment to their club account (including with a campaign bonus, if the Club currently offers one). The prepayment is used automatically towards open invoices when the invoice does not at the same time have a live payment link. The bonus portion is not refundable in cash; on a cash refund the bonus is clawed back proportionally. The wallet balance is visible on the Club's website / application.

5.11. Splitting an invoice (e.g. employer / sports benefit). The Member may ask for an open invoice to be split between several payers or companies via the Club's website / application. The Club confirms the split. The Member remains liable for the full amount until the invoice is paid in full; the portion sent to a company is a payment link and an accounting document, not a standalone debt that the Club collects from a third party.

5.12. Municipal (KOV) subsidy. An application for a municipal sports subsidy (KOV) can be submitted by the Member via the Club's website / application. The subsidy is applied to the monthly invoice after the Club's confirmation according to the municipality's decision. The subsidy is a fixed amount, not a percentage.

6. Unpaid invoices, reminders and late-payment interest

6.1. A Member who has concluded an Agreement pays the Club all fees and late-payment interest to the Club's bank account on the basis of an invoice or an e-invoice standing-order service.

6.2. Where a membership monthly invoice is not paid on time, the following order applies. Days are counted from the due date (clause 5.9), not from the invoice creation date. An unpaid purchase of a single session, course, camp or ticket is cancelled when the short payment window expires (clauses 5.2 and 7.7), and the late-interest / suspend ladder below does not apply to them.

• the Club sends reminders about an invoice not paid on time (including a combined letter, not one letter per invoice);
• on the due date (for a usual monthly invoice issued with 7 days' notice): statutory late-payment interest starts to accrue on the unpaid principal (see clause 6.3);
• the 30th day after the due date: services of the unpaid membership package are restricted/suspended and a one-off reactivation fee of €10 applies to reactivate the package. Credit packs (ten-packs and similar) and personal training are not frozen.

6.3. Late-payment interest. Statutory late-payment interest is charged on the unpaid principal in accordance with § 94 of the Law of Obligations Act (VÕS) — the European Central Bank's main refinancing rate plus 8 percentage points per year. Interest is calculated automatically from the due date (if the invoice was issued less than 7 days before the due date, from the 7th day after the invoice was created) until the debt is paid in full. Accrued interest is carried onto the next monthly invoice as a separate line; a standalone cents-only interest invoice is not issued.

6.4. Reactivation. To reactivate a restricted/suspended membership package the Member must pay the amount owed, accrued late-payment interest and the one-off reactivation fee of €10 referred to in clause 6.2.

6.5. Assignment of the debt. An unpaid debt may be assigned by the Club to a third party (debt collection).

7. Use of the Club

7.1. The Member has the right to use the Club and its services according to their training package on the terms set out in the Agreement or according to the terms applicable to the package or to single-entry passes.

7.2. The Member may enter the Club if they hold a valid membership agreement or a single-entry pass.

7.3. The Club has the right to require the Member to add their membership photo to the system if it is missing, in order to link the photo to the Member's data in the customer database.

7.4. To take part in group training the Member must register for the desired group session in the Club's application or web timetable. When the session is full the Member may join a waitlist; when a place is freed the next waiting person is confirmed automatically and notified. There is no charge for a waitlist place.

7.5. A group-training booking can be cancelled free of charge up to 1 hour before the session starts. A later cancellation or a no-show is deducted from the package volume (a unit for a credit pack; the monthly quota for a volume membership, e.g. 4 / 8 / 12). For an unlimited package the place is not returned, but no separate fee is added. The Club (an administrator) may return the unit by way of exception.

7.6. To take part in personal training the Member must register in advance (with the coach's confirmation if required). If the Member cannot attend personal training at the booked time, they cancel the booking at least 12 hours before the session starts. If the Member does not cancel the booked time in time and does not attend, they undertake to compensate the list price of the session; the fee is confirmed by the Club (an automatic draft becomes an invoice after the Club's confirmation). Lateness does not extend the session time.

7.7. Single session (pay-per-class / drop-in pass). If the Member does not have a live pass, the monthly quota is full or they are on a course, they may book a place at the list price for a single session at times that do not overlap with their course sessions. The place is held until the payment link expires (by default 90 minutes); an unpaid booking is cancelled automatically and the place is released. Confirmed bookings are subject to the cancellation rules in clause 7.5.

7.8. Trial session. A new trainee may book one free trial session via the Club's website according to the Club's trial policy (once per person). A trial session cannot be used after the first paid package has been purchased. A minor's trial is booked by the legal representative.

7.9. Check-in. The Member confirms arrival by QR code or the door system up to 15 minutes before the session starts and up to 30 minutes after it starts. Lateness does not automatically cancel the booking; a coach or the Club may still mark a no-show.

7.10. Independent training (open gym). To use the open gym the time must be booked in the timetable so that the visit is logged. Limited-volume packages (e.g. 4 / 8 / 12 times per month) do not include open-gym access, except during a pause (clause 4.4). An unlimited package may use the open gym according to the package terms. If a group session is running in the same room, the open gym may be temporarily closed.

7.11. Credit packs and personal-training purchases. Prepaid ten-packs and PT packs are valid until the end date marked on the pack (if none is marked, 12 months from the purchase date). Expired units do not carry over and are not refundable unless the law or clause 4.7 provides otherwise. Free, bonus or special-offer passes cannot be transferred. Transfer of a purchased pass to another account is allowed only with the Club's consent.

7.12. The Club has the right at any time to make changes to the timetable and, where necessary, to substitute coaches.

7.13. For extraordinary reasons or reasons beyond the Club's control (e.g. a coach's illness, fire, an accident or the threat thereof, etc.) the Club has the right to cancel sessions or restrict use of the Club, of which the Member is notified at the earliest opportunity.

7.14. Club staff advise and instruct the Member at group sessions and regarding training equipment, including, where necessary, on the use of equipment, and keep training equipment in working order. The Member uses training equipment and devices according to their intended use and the instructions received from Club staff.

7.15. The Club is not responsible for the safekeeping of items kept in the changing room.

7.16. The Member behaves at the Club in accordance with good manners and treats Club property with due care. It is forbidden to disturb other persons by one's conduct at the Club. Smoking and the consumption of alcohol or narcotic substances are not permitted at the Club.

7.17. The Club has the right to carry out cleaning, maintenance and repair work on the Club and equipment in a manner that disturbs Members as little as possible, in order to keep the Club clean and in order. Where possible, Members are notified of such work a reasonable time in advance.

7.18. The Club has the right to use the premises for Club events, which may involve a temporary change to opening hours and/or another restriction on use of the Club. The Club notifies Members of the event a reasonable time in advance.

8. Liability of the Club

8.1. The Club is liable to the Member, and the Member has the right to use legal remedies against the Club, only if the Club has breached its obligations intentionally or through gross negligence.

9. Applicable law and settlement of disputes

9.1. In matters not regulated by the Agreement the Parties are guided by the legislation in force in the Republic of Estonia.

9.2. All disputes arising from or related to the Agreement are resolved by negotiation. Failing agreement, disputes are resolved in Harju County Court in accordance with the legislation of the Republic of Estonia.

10. Privacy notices, processing of personal data

10.1. Privacy notices apply to a contractual Member, a Member who has purchased a single-entry pass, a participant on the basis of a gift card or a trial session, a person using the service under an agreement concluded by a third party, and a newsletter subscriber.

10.2. Personal data processed:

• personal data (including photo) — first and last name, personal identification code (isikukood), date of birth, photo;
• contact data — telephone number, e-mail address, country, city, language of communication;
• security-camera recordings — recordings of security cameras used at the clubs to protect persons and property;
• service data — data reflecting the Member's activities in using our services.

10.3. Personal data is processed for various purposes, and for each purpose processing must take place on a legal basis. Poksiklubi Kalev relies on the following legal bases for processing personal data:

• Processing necessary for performance of the agreement — we process data where this is necessary to perform a concluded agreement or to take steps at the Member's request prior to entering into an agreement, in order to enable and ensure the provision of the services promised to the Member under the agreement.
• Processing necessary for compliance with a legal obligation — including accounting (retention of accounting source documents); notifying the Data Protection Inspectorate and the data subject of personal-data breaches; responding to information requests from public authorities and state agencies.

10.4. At Poksiklubi Kalev, access to the Member's personal data is granted only to those employees who need the data to perform their duties.

10.5. Poksiklubi Kalev has established the necessary legal, organisational, physical and technical security measures to protect the Member's personal data.

10.6. We retain the Member's personal data for as long as the law requires us to do so or for as long as it is necessary to achieve the purposes named in this document.

10.7. The Member has the right:

• to access the data — to know what data has been collected about them, for what purpose it is processed, to whom the data is disclosed, how long the data is retained, and what their rights are in connection with rectification, erasure and restriction of processing;
• to rectification of the data — to require rectification of personal data concerning them if it is inaccurate or incomplete;
• to erasure of the data — in certain cases to require erasure of their personal data, in particular where the basis for processing is our legitimate interest or the Member's consent;
• to restriction of processing — in certain cases to prohibit or restrict processing of their personal data for a certain time (e.g. if the Member has objected to the processing).

10.8. Security cameras. We use security cameras in all Poksiklubi Kalev clubs to protect persons (customers and employees) and property. Security cameras are placed so that the monitored area includes the club entrance, the changing-room entrances and the training hall. As a result, Poksiklubi Kalev customers present in those areas also fall within the monitored area and onto the video recordings.

10.9. Poksiklubi Kalev reserves the right to update and amend the terms of the privacy notices.

10.10. Platform operator and authorised processors. The operator of the Club's membership and booking platform (FairPlay) and the controller of personal data is Poksiklubi Kalev MTÜ (registry code 80421951). Authorised processors (including payment and accounting service providers) are listed in the General Data Processing Terms (§2.3).

11. Member's health and safety

11.1. Before starting training it is advisable to consult a doctor to confirm one's state of health.

11.2. The Member confirms that they take part in training and courses involving physical activity voluntarily under the instruction of Poksiklubi Kalev.

11.3. The Member confirms that their physical health allows them to take part in training and that they have no serious health problems or previous injuries that may worsen as a result of training.

11.4. The Member confirms that they take responsibility for taking part in training even if this may be contrary to a doctor's recommendation not to take part.

11.5. The Member confirms that they understand that any physical exertion may cause injuries and changes in the state of health.

11.6. The Member confirms that they are prepared to take responsibility if the intensity of training may cause milder health problems, including bleeding, fractures (including a nasal fracture), fainting, high blood pressure, and also fatal health disorders, e.g. a heart attack.

11.7. The Member confirms that they understand that injuries may arise during training as a result of which partial or total loss of working capacity may occur.

11.8. The Member confirms that they release Poksiklubi Kalev from liability for injuries that have arisen during training through the Member's own fault. The Club is not liable for injuries that have arisen on the Club's premises through the Member's own negligence, including injuries received on training equipment arising from incorrect use of the equipment.

11.9. If the Member feels unwell or suspects an infectious disease (e.g. symptoms similar to Covid-19), please do not enter Poksiklubi Kalev premises.

11.10. When entering Poksiklubi Kalev premises all recommended instructions must be followed, including arriving on time to start training, in order to avoid overcrowding the room.

11.11. The level acquired during training is individual and is not uniformly measurable.

11.12. The Member confirms that they have read the terms of use and understand the liability that accompanies them.

12. Terms of sale when purchasing goods through Poksiklubi Kalev

12.1. When placing an order the Member agrees to the following terms:

• all orders depend on the availability of the goods;
• delivery time may vary depending on the availability of the goods. Poksiklubi Kalev is not liable for delay of the goods if it is caused by a delay of the postal service or by force majeure.

12.2. To place an order the Member must be at least 18 years of age and hold a valid debit or credit card. The Club reserves the right to cancel an order. The Member is notified of acceptance of the order by e-mail. By placing an order the Buyer confirms that all data submitted is correct, that they are the actual owner of the bank card, and that they ensure that the card has a sufficient amount for the transaction.

12.3. When placing an order the Buyer receives an order confirmation by e-mail, which is informative. A legally binding e-mail is sent to the Buyer when the order has been dispatched.

12.4. Poksiklubi Kalev endeavours to keep the prices and descriptions of goods sold on the website accurate, but a situation may arise where the price or description does not correspond to reality. If such an error is discovered, the Club contacts the Buyer without delay. In that case the Buyer has the right to withdraw from the purchase or to confirm agreement to the price change. If the Buyer wishes to cancel an already paid order, the amount paid is refunded.

12.5. The transport amount is added to the product price and is shown in the final sum.

12.6. When paying for goods the amount is debited as a reservation from the Buyer's card to guarantee the existence of funds. If the order is dispatched and is not cancelled, the reserved amount is debited from the account and a corresponding e-mail is sent to the Buyer.

12.7. Poksiklubi Kalev is an intermediary of the goods and is not liable for the quality of the material used or of the goods, except where this is separately stated in the description of the goods. Under warranty a defective or incorrect product may be replaced in accordance with applicable law.

12.8. Return and exchange terms. Purchases made from the shop that on arrival are obviously defective or damaged may be exchanged or returned for a refund within 7 days. Items may be returned for exchange within 14 days. Returns apply only to items that have not been used or damaged and that are in the original packaging. Customers are responsible for all shipping costs of an exchange or return. A refund is available only if an equivalent replacement is not available and the customer does not wish to exchange the product for another.

12.9. By agreeing to the General Terms the Member confirms that they will not in the future have claims against Poksiklubi Kalev (including coaches and other employees) that are contrary to these terms.

13. Rental of a Club locker

13.1. The Club offers the Member the possibility of renting a locker in the Club changing room (hereinafter the Locker) for keeping personal items. Rental of the Locker is executed as a separate agreement on the Member's account, on which the Locker number is marked.

13.2. To use the Locker and the lock on it the Member must have a valid locker-rental agreement (package). Without a valid locker-rental agreement the Member has no right to use the Locker.

13.3. If someone independently installs a lock on the Locker without a valid locker-rental agreement (without a package) and the lock remains on the Locker until the next day, the Club has the right to remove that lock independently (including by cutting it) and to take the items in the Locker out and place them in the Club's lost-and-found box.

13.4. Items placed in the lost-and-found box are kept by the Club for a reasonable time, after which the Club has the right to dispose of or donate them. The Club is not liable for the loss, damage or value of items left in the Locker or in the lost-and-found box.

13.5. The Member is responsible for the condition of the Locker and its lock and undertakes to empty the Locker and remove the lock at the end of the rental period.

14. Camps, competitions and other events

14.1. Enrolment on a camp, competition or other paid event is confirmed after payment of the prepayment (or a deposit confirmed by the Club). When full, it is possible to join a waitlist; there is no charge for a waitlist place. An unpaid enrolment is cancelled when the payment window expires (clause 5.2).

14.2. A camp or event fee already paid is not refundable if the Member withdraws after confirmation, except for the right of withdrawal in clause 4.7 before the service starts or a decision of the Club (e.g. cancellation of the event). If the event is cancelled the Club offers a replacement or refunds the fee.

14.3. More detailed terms of the camp and event (age, equipment, cancellation deadlines) are set out on the page of the respective event; in the event of a conflict the special terms on the event page apply in that respect instead of these General Terms.

GENERAL DATA PROCESSING TERMS

1. General provisions

1.1. Poksiklubi Kalev MTÜ collects, discloses, transmits and stores customer data in accordance with the laws of the Republic of Estonia and the legislation of the European Union, in order to provide customers with the best possible service and to ensure the proper performance of contractual relationships.

1.2. The personal data submitted when placing an order and making a purchase in the web-based booking system is confidential and is processed in accordance with the requirements for the protection of personal data (including the General Data Protection Regulation, GDPR).

1.3. Poksiklubi Kalev MTÜ does not disclose the Customer's personal data to third parties without the Customer's consent, except in the cases provided by law and to the authorised processors named in these terms.

1.4. By using the booking system, you have read and agreed to these terms. We reserve the right to amend the general terms of the privacy policy where necessary, giving notice thereof on the website https://poksiklubikalev.ee or through the Poksiklubi Kalev application. If you have any questions or concerns about the privacy policy or data processing, please contact us at the e-mail address [email protected].

2. Data processed and its storage

2.1. The personal data processed is the data requested from the Buyer when placing an order (first and last name, telephone number, e-mail address and personal identification code (isikukood); in the case of a person under 18 years of age, one parent must additionally provide their own personal identification code (isikukood)).

2.2. Controller. The controller of personal data is Poksiklubi Kalev MTÜ (registry code 80421951), e-mail address [email protected]. The controller has the right to transmit the Customer's personal data to the authorised processors named below for the purpose of providing the Customer with the best service. Poksiklubi Kalev MTÜ is responsible for the activities of the authorised processors, and the authorised processors fully follow the personal-data processing principles of Poksiklubi Kalev MTÜ.

2.3. Authorised processors. Poksiklubi Kalev MTÜ uses the following authorised processors to provide the service:

2.4. Collection of other data. We also collect non-personal data that cannot be directly associated with one specific person (browser version, language preference, location, time spent on the page, etc.) and that we treat as generalised customer activity. This data is collected and used to improve the booking-platform service/product.

2.4a. Measuring advertising performance (Facebook / Instagram). If the Customer gives a separate consent for this, Poksiklubi Kalev MTÜ transmits to Meta Platforms Ireland Limited (Facebook, Instagram) information about registration for a trial session, attendance at that session, the start of membership, and the amount and currency of a paid invoice. The purpose is to measure which advertisement brought the club new trainees and members, and to target the club's advertising to similar people.

What is transmitted: the Customer's e-mail address, telephone number and club-generated advertiser identifiers only in hashed form; the IP address, browser and advertisement-click identifiers, and a unique event identifier are transmitted unchanged. The Customer's name, personal identification code, age and training content are not transmitted. For a minor no data is transmitted to Meta at all, even when a guardian gave the consent.

The Club and Meta are joint controllers for this processing. Consent is voluntary: withholding it or later withdrawing it does not affect the trial session or other club services. Consent can be withdrawn at any time by writing to [email protected] or by clicking the opt-out link in a club e-mail — withdrawal stops further transmission. For Meta's processing see Meta's privacy policy.

2.5. Retention of data and the data subject's rights. Poksiklubi Kalev MTÜ and its authorised processors retain personal data for as long as it is necessary to fulfil the purposes of the processing and to process regular-customer data or for as long as the law requires. The Customer has the right at any time to access their personal data and information about the operations they have carried out. The Customer also has the right at any time to require rectification of their personal data if the data has changed or is otherwise inaccurate. To change, supplement or remove data, please contact Poksiklubi Kalev MTÜ by e-mail at [email protected].

2.6. In the course of the payment process, data needed for the Customer's payment is also processed (e.g. current-account number); card data is processed securely by the payment-service provider (see §3).

3. Security of the payment system and data processing

3.1. The security of payment by bank link and/or bank card is protected by the SSL/TLS security protocol, which ensures that unauthorised persons cannot intercept or alter the payment data. One-off card payments are intermediated by Montonio Finance OÜ, recurring payment from a saved card by LHV Pank / EveryPay. Neither shares full card data with the Club. The information in the Club's (merchant's) possession is limited to the card type (e.g. Visa or Mastercard) and the last digits of the card number.

3.2. Montonio and EveryPay (LHV) are PCI-DSS compliant payment-service providers. Where in the cases specified in these terms an order needs to be cancelled or money refunded, the amount is refunded via the same payment channel from which it was paid. Poksiklubi Kalev MTÜ is the controller of personal data and transmits the personal data needed to make payments to authorised processors. The accounting invoice is issued to the Customer by Merit Tarkvara AS (Merit Aktiva). For redemption of Stebby credit, the invoice and the data needed to identify the Customer are transmitted to Stebby.

3.3. In these terms “you” means the individual who is responsible for the purchase and/or the training (where applicable) at Poksiklubi Kalev clubs, Poksikool Kalev, Poksiklubi Kalev OnDemand or Poksiklubi Kalev, sometimes also referred to as “we”.

4. Liability and terms of use

4.1. Before taking part in physical training offered by Poksiklubi Kalev, please make sure that you have no physical limitations or health problems that may endanger your health and well-being or prevent you from enjoying the training experience.

4.2. You agree that you may be injured as a result of participation, and you release Poksiklubi Kalev from any liability, including but not limited to medical costs, lost income or pain and suffering that may arise (e.g. a heart attack, muscle strains, sprains or tears, fractures, knee, lower-back or leg injuries and any other illnesses or injuries), whether they appear during or after participation or use of training equipment, whether at the clubs or online.

4.3. By visiting the Club you release Poksiklubi Kalev, its owners, managers and all employees from liability for loss or damage to personal property. You agree to follow the rules of Poksiklubi Kalev and that those rules may change from time to time.

5. Health and safety

5.1. If you feel unwell or suspect that you may have symptoms of an infectious disease (e.g. similar to Covid-19), you MUST NOT enter Poksiklubi Kalev premises.

5.2. When entering Poksiklubi Kalev premises you must follow all recommended instructions, including arriving on time to start training, in order to avoid overcrowding the room.

5.3. When leaving a session, give Club staff sufficient time to prepare the room for the next session and avoid crowding of members at the transition between sessions.

5.4. Use disinfectant, avoid close contact with others, dispose of waste properly in the designated bins, and keep the areas and equipment used clean after use.

5.5. Use of the Liivalaia gym. Before a visit the time must be booked so that the visit is logged. To reduce the risk of overcrowding and close contact, it may happen that the first-floor boxing or tatami hall cannot be used when classes are running there — in that case free space remains on the lower floor or in the upper gym.

6. Registration and online shop

6.1. To register or purchase in the Poksiklubi Kalev web booking system you must be at least 18 years of age. You must ensure that the data submitted at registration or at any other time is correct and complete. If you are under 18 years of age, you must have the consent of a parent or guardian, which can be given electronically. One of the parents must first create an account for themselves and then a child's account under it, for which the corresponding package is chosen. Trial-session credit can be used once in a freely chosen group session.

6.2. All offers and prices may be changed without prior notice.

7. Refund and cancellation terms

7.1. Poksiklubi Kalev memberships and monthly training packages are by default open-ended — they have no minimum term or commitment period and renew automatically each month until the Member or the Club terminates them (see General Terms §4.6). There are two exceptions: an agreement concluded only for one month, which is valid for one month and ends automatically, and an annual agreement concluded at the Member's express choice, which grants a 10% discount on every monthly fee and binds the Member for 12 months (the Member cannot terminate it themselves before the commitment period ends). To terminate membership the Member submits a written application to [email protected] or via the Club's application/website; the agreement ends on the last day of the calendar month following the submission of the application, and all training sessions related to the membership also end with it.

7.2. Changing a package takes place via the Club's website / application (or via the Club). Upgrading to a more expensive package takes effect immediately together with an invoice for the price difference for the current period; downgrading to a cheaper package takes effect from the next billing period. A change cannot be started if the Member has an unpaid debt or the package is paused (see General Terms §4.1).

8. Refunds and unused time

8.1. No partial or full refunds are made for unused time or sessions. Unused sessions are not carried over unless otherwise agreed in writing due to exceptional circumstances.

8.2. Poksiklubi Kalev reserves the right to terminate membership or refuse entry to the club or to any location where Poksiklubi Kalev training is organised to a person whose conduct harms the positive and safe community environment of Poksiklubi Kalev, including but not limited to abusive or violent language, threatening behaviour or rudeness towards fellow members or Club staff.

9. Personal training and group training

9.1. All sessions, both personal training and group training, must be booked in advance via the Club's website or application. It is the Member's obligation to attend booked sessions (both group and personal training). Cancellation must be made in a web browser after signing in to one's account or via the Poksiklubi Kalev application.

9.2. Cancellation must be made at least 12 hours before personal training and at least 1 hour before a group session starts. Personal-training sessions that are missed or cancelled less than 12 hours before the session starts are deducted or charged from the Member's account as if the Member had attended the session; the fee is confirmed by the Club. A late cancellation of a group session is deducted from the package volume or ten-pack (see General Terms §7.5).

9.3. Sessions start and end as scheduled. Delaying the planned start time of a session does not extend the service provided beyond the planned time. Arrival can be confirmed from 15 minutes before until 30 minutes after the start; lateness does not automatically cancel the booking. Unless otherwise stated, personal-training purchases are valid for 12 months from the purchase date.

9.4. At the sole discretion of Poksiklubi Kalev and with the permission of the account holders, purchased passes can be transferred to another Poksiklubi Kalev customer account. Free, bonus or special-offer passes cannot be transferred, nor can their validity be extended.

10. General provisions

10.1. Availability of use of the sports hall may change at any time.

10.2. Special offers. From time to time we may offer special discounts, offers, guest passes and other similar opportunities. These may be withdrawn or changed without prior notice.

10.3. General order. When entering from outdoors, indoor shoes must be used; outdoor shoes are forbidden in the training hall and changing room. Suitable training shoes must be worn at all times, except in the kickboxing and MMA areas (tatami). It is advisable not to bring valuables to the club; they are left at the owner's risk. If a participant's state of health changes during membership, we must be notified in writing and a new health declaration (PAR-Q) completed. It is advisable not to train on an empty stomach. The listed instructors may be changed without prior notice.

10.4. Shop. All purchases made from the shop that on arrival are obviously defective or damaged may be exchanged or returned for a refund within 7 days. Items may be returned for exchange within 14 days. Returns apply only to unused and undamaged items in the original packaging. Customers are responsible for all shipping costs of an exchange or return. A refund is available only if an equivalent replacement is not available and the customer does not wish to exchange the product for another. If you have questions, write to the e-mail address [email protected].